Frequently Asked Questions...
General Course and Certificate Information
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Q: How can I best prepare for any of the pool operator courses?
A: First, register early—that way you're in the class and will receive the Pool/Spa Operator Handbook® and study materials approximately 14 days before the class. (Keep in mind: your likelihood of success increases with pre-course study. While we cannot guarantee success, we recommend one hour of study per each hour of class time.)
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Use the Study Guide to direct your study through the handbook. Realize, that as much as you have to “know,” a great deal of information for the final exam, is dependent on how familiar you are with the book and your ability to find the answers in the book and in any notes you may have taken! DO NOT OVERESTIMATE THE AMOUNT OF TIME IT MAY TAKE TO FIND ANSWERS ON THE EXAM.
Q: How long is the course?
A: The course is approximately 16 hours, over two days. More "demanding" material is on the first day allowing time to study that information that night. The second day is spent completing the remainder of the course and taking the final exam.
Q: Tell me about the exam? What's it like?
A: It's open book, so you're permitted to refer to all materials including the textbook, notes and handouts from the class. Since it's open book, there is no second exam or “retakes.” To pass, you must correctly answer a minimum of 37 questions out of 50 (74%) for certification.
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You must bring a calculator to class which can
be used during the exam.
Cellphones, smart phones, tablets or computers are not permitted.
Q: For how long is the pool operator certification valid?
A: Certification is valid for five years.
Q: How can I renew my certification?
A: You must recertify prior to your current certification expiring by taking a full course, blended learning course. Click here for more information.
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Q: How will I receive my certification?
A: You will receive an email with a link, your username, password and date of the exam to access, save and print your own certificate. Save this information so you can print it whenever you need to. Paper certificates are no longer mailed.
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General Course and Certificate Information (continued)
Q: Does my state (or county or municipality) require a certified pool operator?
A: The easiest answer to this is to refer to your local or state health department--some of these are on our Resources page.
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Registration
Q: How do I pay?
A: We accept credit cards only on this website and checks mailed to our office. All information is available on the Registration Page. If paying with a PO, and need our W-9 form, email us.
Registration form and the PO must be received by the early bird deadline to receive early bird pricing. See Registration for more information.
Q: What is the cost of the course?
A: $395 if you register early—14 days or more prior to the first day. If late, an additional $25 late registration fee will be assessed.
The cost of the blended learning course (Pool Operator Primer™ and Pool Operator Fusion™) is $420. Call prior to registering.
Q: Is this course available online?
A: Sorta. Click here to learn more about the blended learning (online and classroom option.)
Q: What if I cannot attend the class?
A: Cancellations, Refunds and Credit information can be found in the CART.
Locations, Lodging and Travel
Q: What if I need to travel, are lodging and directions available?
A: Contact us at info@pooloptraining.com.
E-mail us for more information!
Policies, Terms and Conditions
By submitting your registration form, you are agreeing with all of these Policies, Terms and Conditions that you will find in the CART and other regstration conditions elsewhere on this site.
Submission of the registration is binding, and all course fees are non-refundable unless a cancellation request is submitted and received by Pool Operator Training.